Direct
Prefer email or phone?
Before you write
A few things that help
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Response time
I typically reply within 1–2 business days. For a formal project scope with budget and timeline, the Order Services form gets you a more structured reply, faster.
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What's useful to include
A short description of the problem you're solving, which institution or organization it's for (if applicable), and any deadline constraints — that's usually enough to give a meaningful first response.
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Government & donor procurement
If this relates to a ToR or procurement process, mention the reference number and issuing agency directly — it helps route the inquiry correctly given the range of government and donor-funded work SECO handles.